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Crashing issues since maintenance 9/22/2020 [Updated]

Since maintenance 22/09/2020, Guardian Tales is experiencing crashing issues on certain devices. Our technical team is working on a fix to be implemented as soon as possible. We apologize for the inconvenience!

Please find a list of devices reported to experience issues below. We are further looking into the issue and will add to the list when we identify more devices. 

Cherry_Mobile Flare S6
DOOGEE BL12000 PRO
Huawai Honor 8x
Huawai Honor COR-L29
Huawei ALP-L29
Huawei BKL-L09
Huawei BLA-L29
Huawei CLT-AL01
Huawei CLT-L29
Huawei COR-L29
Huawei EML-L29
Huawei HONOR View10
Huawei INE-LX2
Huawei JKM-LX2
Huawei JSN-L22
Huawei LIO-L29
Huawei MAR-LX2
Huawei Mate 10
Huawei Mate 10 Pro
Huawei Mate 20
Huawei Mate 20 Pro
Huawei Mate 30
Huawei Mate 9
Huawei MHA-L29
Huawei nova 3i
Huawei nova 3i -Model INE-LX2
Huawei nova 4
Huawei nova 4e.
Huawei P10plus
Huawei P20
Huawei P20 lite
Huawei P20 PRO
Huawei P30
Huawei P30 lite
Huawei STK-L22
Huawei VCE-L22
Huawei VOG-AL10
Huawei VOG-L29
Huawei VTR-L29
Huawei Y9 2019
Huawei Y9Prime
Huawei YAL-L21
iPad6,11
IPhone7
Lenovo L18021
myXI1 Plus
Oneplus 7T
Oneplus 7T pro
OPPO a73
OPPO Cph1723
OPPO CPH1729
OPPO F5
OPPO PCLM10
OPPO R9
Samsung m30s
Samsung S10
VIVO Y75
Xiaomi Redmi Note 5A

Thank you for your patience in this matter!

[Update 24th of September]

A small update was released on September 24th to alleviate the issue for some devices (version 1.10.6). Make sure to download it to apply the latest fixes. Thank you for your patience, and for more information, please refer to this article.

[Update 25th of September]

You will now need to update the game in order to be able to play. Thank you for your patience and please accept our deep apologies for the inconvenience caused.

 

Known Issues

 

<iOS - Missing teammates when facing the World 5-6 boss (Nighmare mode)> [Under Investigation]

When facing the Viper Clan Leader, some iOS users suddenly see their teammates vanish and end up fighting the boss alone. We would like to apologize for the inconvenience caused to you by this matter and we will do our best to resolve this as soon as possible.

mceclip0.png

<Localization: Once Upon a Time in Burywood Event Quests are Missing [Challenge] tags for other languages> [Under investigation]

We are aware that the [Challenge] tag of the following Event Achievement Rewards is missing in all languages other than English, misleading players into thinking there is a bug. 

missing_challenge.png

These rewards cannot be retrieved yet and you will have to wait until the Challenge mode is released to be able to unlock them. The release date is displayed directly on the event menu:

mceclip0.png

Please accept our deepest apologies for the confusion and the inconvenience caused.

<Game crashes when too many characters are used in the chat> [Under investigation]

We have identified the reason causing crashes when too many characters are used in the chat window and we are working on a solution as soon as possible. We will update you once the fix has been applied, in the meantime, please accept our apologies and we ask for your patience.

<Unable to join a guild after 24 hours> [Under Investigation]

After leaving a guild, players need to wait 24 hours before being able to join a new one. However, we are aware of a bug preventing players from joining a new guild after waiting for that period. Please accept our deepest apologies for the inconvenience caused and note that we are working on resolving this issue as soon as possible. We will update you once this issue is fixed.

<iOS - Payment issues - Your purchase has been canceled/Failed to purchase the product [Fixed]

Upon release of the iOS 14 update, some players are experiencing payment issues and are therefore temporarily unable to make purchases. When attempting to buy a package, they are left with one of the following messages:

mceclip1.pngmceclip0.png

This matter affects not only players who have installed iOS 14 but also those who still are running prior versions. The issue is currently being investigated and we will do our best to solve it as soon as possible. We're really sorry for the inconvenience caused, and we'll let you know when the issue is fixed.

[Update 22nd of September]
This issue will be corrected with today's maintenance.

<Arena - Infinite waiting/loading screen issue in case of a draw match>[Fixed]

Since the latest update, Arena players are subject to an infinite waiting/loading screen issue after a draw match, with the following notification: Waiting for the opponent's connection. This matter is currently being investigated, and we will fix it as soon as possible. Thank you for your understanding and please accept our deepest apologies for the inconvenience caused.

[Update 11th of August]
The issue has now been fixed and all players should be able to purchase from the App Store without any inconvenience. Thank you for your patience and understanding!

<Arena - ERROR: An error occurred while processing data.#838751>[Fixed]

Upon winning or losing an Arena match, some players are facing the error #838751, kicking them out of the game. Note that the result of PvPs are still being correctly applied when encountering this error. The development team is aware of that issue and is currently working on a resolution. We're really sorry for the inconvenience caused, and we'll let you know when the issue is fixed.

[Update 11th of August]
This issue will be corrected with today's maintenance.

<ERROR: An error occurred while processing data.#288803>[Fixed]

Some players seem to have encountered the error #288803 after having completed World 1, preventing them from moving to Heavenhold. Our technical team is currently investigating this matter and working on a resolution. Note that the Soul Points of the affected players had to be removed in order to start the investigation process. We would like to apologize for the inconvenience caused to you by this matter and be assured that we will get back to you once the issue is fixed.

[Update 31st of July] We have released an update to correct this issue, please update the game to our latest version 1.7.2

<Chain skills activation issue when playing with a controller> [Fixed]

We are aware that there is currently an issue with the D-pad shortcut, making it impossible to cast chain skills when using a gamepad. Please accept our deepest apologies for the inconvenience caused and note that we are working on resolving this issue as soon as possible. We will update you once this issue is fixed.

[Update 31st of July] We have released an update to correct this issue, please update the game to our latest version 1.7.2

<iOS - Game crashing when the device language is set to Thai>[Fixed]

Since the latest update, a technical issue prevents all Thai iOS users from playing if their device language is set to Thai. This problem can be temporarily bypassed by setting your device to another language such as English but be assured that we will do our best to fix this problem as soon as possible.

[Update 31st of July] We have released an update to correct this issue, please update the game to our latest version 1.7.2

<Arena - Unable to move before the start of the 1st Round> [Fixed]

We are aware that some users cannot move during the countdown timer of the first round in the Arena, preventing them from positioning themselves. Our development team is investigating this matter and a fix is planned for the next maintenance. Please accept our deepest apologies for the inconvenience caused.

[Update July 28th]

The issue has now been fixed and all players should be able to move. Thank you for your patience and understanding!

<Lag issues> [Fixed]

We are aware that some users are experience lag after the maintenance on the 15th of July, our development team is currently investigating this matter and we will update you once we have any news.
We would like to apologize for the inconvenience caused to you by this matter and we will do our best to resolve this as soon as possible.

 [Update July 16th]

There is a new update for the Google Play store that will resolve this issue with the AppStore being updated as soon as possible.

[Update July 22nd]

There is a new update available for iOS. Please update the game via App Store to the latest version 1.6.7 in order to resolve these issues.

<Missing sound effects> [Fixed]

If you are not able to hear sound effects on your device after the update, please make sure you have your account linked, and then proceed with un-installing the game, and deleting your cache, and then re-installing it via the AppStore/Google Play once again.

[Update July 16th]

There is a new update for the Google Play store that will resolve this issue with the AppStore being updated as soon as possible.

[Update July 22nd]

There is a new update available for iOS. Please update the game via App Store to the latest version 1.6.7 in order to resolve these issues. 

<Game keeps asking to download resources> [Fixed]

With the latest update, we released additional languages for Guardian Tales. Unfortunately, due to a technical issue,  you will be asked every time to download resources when opening the game. Please note that only the first time you will need to actually download the files, despite the message appearing every time.
We are aware of this issue and we will correct it as soon as possible. We would like to apologize for this inconvenience. We will update you here, once the issue is fixed.

[Update July 15th]

The issue where you would be asked to download resources every time you opened the game has now been fixed.

 

<iOS - Login Issue - Game crashing at start> [Fixed]

We discovered a problem with the game crashing at start-up when logging in from an iOS device due to a technical issue related to Facebook log-in integration. Our technical team is investigating this matter and we will update you once this issue is fixed.

We would like to apologize for any inconvenience and we hope to resolve this matter shortly.

[Update July 10]

The login issue has now been resolved and we have sent you a small compensation for the inconvenience in your mailbox. Thank you for your patience and understanding!

<Bari's explosion skill range> [Fixed]

With last week's update, we have accidentally reduced Bari's explosion skill range due to a numerical error during the VFX optimization process.

[Update July 6]
We will release an update to fix this error on July 6th, 2020 12:00 UTC. Please note that once the patch is applied, you will be disconnected and you will need to patch the game in order to connect again.

We recommend that you wait for the patch, before entering any dungeons/arena/colosseum, so that you do not lose your entries due to the disconnection. Especially for the EU server, as the patch will happen when Arena opens.

We would like to apologize for any inconvenience this issue may have caused you.

 

<UI issues on Android 5.x version or below> [Fixed]

We are aware of an issue that occurs on Android version 5.x or below systems, where users will not be able to open the in-game "Options" menu, as it will cause crashes/UI problems.

Please avoid using the Options menu if you are using Android version 5.x or earlier until the issue is resolved. We apologize for any inconvenience and we are working on resolving this issue as soon as possible.

[Update July 6th 2020]

We have released a fix for this error, if you are affected by this issue, please visit Google Play Store and update the game. The latest game version is 1.5.3.

<Problem with the hero's Eugene Evolution bonuses>[Fixed]

We discovered two issues with Eugene's hero evolution bonuses:

  • Evolving the hero from ★★★ 3-star to ★★★★4-star does not give the [Party] Melee Atk Increase bonus.
  • Evolving the hero from ★★★★4-star to ★★★★★5-star does not unlock the hero's special skill, but gives the [Party] Melee Atk Increase bonus instead:mceclip1.png

We apologize for the inconvenience, our team is currently investigating this issue.

[Update July 3rd 2020]
The issue has now been resolved with a live update. You will need to update/patch the game again to see this issue resolved.

 

<ERROR: Terminating the game as abnormal game activity has been detected.>[Fixed]

As mentioned in our maintenance notice here, this error occurs if you updated the game prior to the end of the maintenance. In order to resolve this error, you must update the game once again via the Play Store.

[Update June 16th 2020]

We released a new update to completely fix this issue. Please go to the store following the prompt to update the game and follow these steps: Uninstall->Install->Update from the store -> Update the game, and you will be able to play once again without any issues. We have also sent you some small compensation for any inconvenience caused to you by this error.

 

<Arena: Able to attack before the countdown is over> [Fixed]

We are committed to ensuring a fair environment for all Guardians and we will be addressing this issue as soon as possible with a future maintenance. Keep in mind that any abuse or exploitation of bugs or in-game systems could lead to sanctions being applied to your account, up to and including permanent loss of access.

[Update June 15th 2020] This bug has been fixed with the scheduled maintenance on the 15th of June 2020.

 

<Timer Stop bug> [Fixed]

We're aware of the current issues regarding the in-game timer and are taking steps to fix the bug. Please be advised that any abuse or exploitation of bugs or in-game systems could lead to sanctions being applied to your account, up to and including permanent loss of access.

We thank those that helped bring this to our attention.

[Update June 9th 2020]

This issue has been fixed with an emergency maintenance on the 9th of June 2020.

 

<Event Rift Mt. Shivering> Quests not counting properly [Fixed]

We noticed an issue where the Event Rift Quests would not update correctly after purchasing additional entries for the Event Rift. This issue has now been fixed and the quests now update correctly.

 

<Flower Girl Bari> and <Ice Witch Lupina> attack issues [Fixed]

We have noticed that following errors occur with the attacks of Flower Girl Bari:
ᄂ Problems where her general attack is applied as close-ranged.
ᄂ A problem where her general attack does not harm a monster with melee immunity.
ᄂ Her general attack is affected by the increased close-range damage passive.

We have noticed that following errors occur with the attacks of Ice Witch Lupina:
ᄂ Problems where her general attack is applied as a long-ranged attack.
ᄂ Problems where general attacks do not harm long-ranged immune monsters.
ᄂ Her general attack is affected by the increased long-range damage passive.

[Update June 9th 2020]
We have fixed this issue with the Emergency Maintenance - June 9th 2020.

 

<Colosseum> Stuck at Loading [Fixed]

We are aware of the issue that upon entering the new mode Colosseum, you get stuck at the loading screen.

Please refrain from accessing Colosseum until the issue is resolved.

[Update May 14th 2020] We have released a new update in order to fix the issue,
Please update the game through the Playstore/Appstore. We have also sent you compensation via in-game mail for the inconvenience caused to you by this issue.

[Update May 15th 2020] We have sent additional compensation to the users that were unable to access Colosseum when it was first released, as an apology for this inconvenience. Please claim it from your in-game mailbox before it expires (17th May).

 

<Chain Skill Effects> [Fixed]

We are aware of an issue with the Chain Skill Effects of the following heroes:

- Gremory
- Coco
- Eva
- Karina

[Update May 13th 2020] Please restart the game to apply the fix.

 

<Event Challenge Stage 2: [Challenge] Elite Four Anderson> [Fixed]

We noticed an issue with this stage where when users used the revive function, they would not be able to finish it and received the following error:
mceclip0.png

[Update May 6th 2020] This issue has now been fixed, you will need to close the game and download the patch in order for the fix to apply correctly.

[May 8th 2020] Compensation has been sent out to all affected users, please check your mailbox!

 

<Event Rift Issue> [Fixed]

We noticed an error where the game will not recognize a hero's Bonus Points if you change teams before starting Event Rift stage using the left/right arrows at the bottom left of the Event Rift screen. This also affects the Event Mission that requires you to use specific heroes to clear it.

Temporary solution:
We recommend you to change team members, by clicking on the cogwheel button instead.

[Update April 30th 2020] This issue has been fixed with the emergency maintenance on April 30th and compensation has been sent to everyone.

Build Update - September 24th 2020 [Updated]

📢 [UPDATE] A new version of the game was released on September 24th. We’ve prepared this update version as quickly as possible to resolve the game crashing issue occurring on certain devices since the update on September 22nd. You will need to update the game in order to apply the latest fixes.

Update reasons:
► Technical fixes

► Update Details
The latest build version is: 1.10.6

[Update 25th of September]

You will now need to update the game in order to be able to play. Thank you for your patience and please accept our deep apologies for the inconvenience caused.

Patch-notes Archive

Patch-notes Maintenance 22nd September 2020

Build version 1.10.5

1. New Hero and Equipment

- Added new hero Noble Succubus Bianca
ㄴAdded voice lines for Bianca
- Added new exclusive weapon for Bianca: ★★★★★ Astarte
ㄴAdded item collection for Astarte, exclusive weapon for Noble Succubus Bianca
- Added new exclusive weapon for Aisha: ★★★★ Veritas
ㄴAdded item collection for Veritas, exclusive weapon for Princess Aisha

2. Voice added

- The voices of heroes who didn't have English voices are added.
ㄴ Marina's English voice is added.
ㄴ Arabel's English voice is added.
ㄴ Bari's English voice is added.
ㄴ Lupina's English voice is added.
ㄴ Eugene's English voice is added.
ㄴ Tinia's English voice is added.
ㄴ Vishuvac's English voice is added.
ㄴ Nari's English voice is added.
ㄴ Bianca's English voice is added.

3. New World

- Added Chapter 9 Rah Empire
ㄴ 5 Main Stages
ㄴ 6 Sub Stages
ㄴ 1 Main Quest
ㄴ 6 Sub Quests

4. New world event

- Main World addition celebration event: The Beginning of the Rah Empire!
ㄴEvent Period: September 22nd After Maintenance ~ October 6th 04:59:59 (14days) UTC
ㄴReward ReceptibleTime: Until October 13th 04:59:59 UTC
ㄴEvent End Time: October 6th 04:59:59 UTC
ㄴBonus Point Heroes: <+50%> Bianca, <+20%> Aisha, Shapira, Marianne, Arabelle, Male/Female Knight
ㄴ6 Event Rift Stages
ㄴEvent Mission, Accumulative Point Reward Distribute
ㄴEvent Mission Details
- Event Rift Clear Mission
- Accumulated Stamina Mission
- Daily Stamina Mission

5. Max Level Increase

- Max Hero level increased to level 66 after clearing World 8, Mt. Shivering
ㄴDecreased the required exp amount to reach Hero level 63 by 127,600.
ㄴAll obtained Heroes above level 50 will have a small exp or level gain after the update.
- Increases the max level of equipment to 66 as well.
ㄴAll obtained equipment above level 64 will have a small exp or level gain after the update.
※ Before clearing Mt. Shivering, you have owned a Limit break hero, the level of a Limit break hero may appear above the level limit, but it does not affect gameplay.

6. Summon Improvement

- Hero Summon is now improved.
ㄴ The probability of Unique Heroes appearing increases to 2.75%.
ㄴ The probability of a pickup hero appearing increases to 1.375%.
* On every X10 Summon, one ★2 or above-grade Hero is guaranteed.
 The rate of the 10th hero summon: ★2 Hero 97.25%, ★3 Hero 2.75%.

- Equipment summon is now improved.
ㄴ You will be able to obtain Magic Metal when you summon the equipment.
ㄴ You can obtain 10 Magic Metal on 1 Equipment summon.
ㄴ You can obtain 100 Magic Metal on 10 Equipment summon.
ㄴ You can purchase random Exclusive Equipment and Option Change Stone with Magic Metals.
* On every X10 Summon, one ★4 or above-grade Equipment is guaranteed. The rate of the 10th equipment summon: ★4 Equipment 94%, ★5 Equipment 3%, Special Equipment 3%

7. Summon pick up events

- Hero Summon Pickup Event
ㄴEvent Period: September 22th After Maintenance ~ October 8th 04:59:59 (14 days) UTC
ㄴHero Summon Pickup 1: ★★★ Bianca, Daughter of Succubus
ㄴHero Summon Pickup 2: ★★★ Arabelle
- Equipment Summon Pickup Event
ㄴEvent Period: September 22th After Maintenance ~ October 8th 04:59:59 (14 days) UTC
ㄴEquipment Summon Pickup: ★★★★★ Astarte
ㄴEquipment Summon Pickup: ★★★★★ Genocide

8. Added world clear mission for new users

World 1~5 clear missions which were held during Grand Launch will be activated on the accounts which did not have previous missions
※It activates on the accounts which have been created after 2020-08-25 8:00:00 (UTC) when the previous mission ended.
- World clear missions can be completed until 2020-10-20 4:59:59 (UTC)
- World clear missions can proceed 30 days from the starting date.

※The account already proceed previous world clear missions will not activate missions
※The account is in progress on the world clear missions will not have additional missions

9. Shop

- Good and Evil High Grade Evolution Stone Box and Elemental High Grade Evolution Stone Box will replace the High Grade Evolution Stone Box.
ㄴ You can obtain Light, Dark, and Basic Unique Hero Evolution Stones from the Good and Evil High Grade Evolution Stone Box
ㄴ You can obtain Fire, Earth, and Water Unique Hero Evolution Stones from the Elemental High Grade Evolution Stone Box.
ㄴ High Grade Evolution Stone Box will not be sold anymore.

- New Packages
ㄴ Unique Hero Growth Package (Bianca, Daughter of Succubus)
* Unique Hero Growth Package will appear after you acquire the hero from a summon.
* The Unique Hero Growth Package is available to purchase for 7 days from the time of initial display and will not be displayed to the store again after 7 days without purchase.

ㄴHEAVENHOLD CAFE SUBSCRIPTION
* Package will be available in shop at any time.
* You will receive 100 Stamina daily for 14 days.
* You can re-purchase at the end of the subscription.

ㄴCOFFEEHOLIC! STAMINA PACKAGE
* Package will be available in the shop at any time.
* You can receive 500 Stamina immediately upon purchase.
* You can buy it twice a week.

- Costume Rotation
ㄴ Shark Pajama Marina
ㄴ Red Panda Pajama Lapice
ㄴ Bat Pajama Bianca
ㄴ Snake Pajama Arabelle
ㄴ Student Uniform (male)
ㄴ Bad Boy Favi
ㄴ Graduate Rachel
ㄴ PE Teacher Yuze

■ A product which can be paid by Magic Metal is added to the mileage tab in Shop
- 5 Class Epic Exclusive Equipment Box - Monthly (Price: 300 Magic Metal and can only be purchased once a month.)
- 5 Class Epic Exclusive Equipment Box - Biweekly (Price: 900 Magic Metal and can only be purchased only once by-weekly.)
- 5 Class Epic Exclusive Equipment Box - Thanksgiving limited(Price: 900 Magic Metal and can only be purchased 3 times.)
ㄴSale period : After MA ~ 2020-10-06 13:59:59 *Korean times
- 5 Class Legend Exclusive Equipment Box - Monthly (Price: 100 Magic Metal and can only be purchased twice a month.)
- Option Change Stone (Price: 30 Magic Metal and can only be purchased 10 times a month.)

- Holiday Special Limited Package
ㄴ Global Sale period: 2020-09-26(Sat) 00:00:00 ~ 2020-10-09(Fri) 23:59:59 (Based on server time)

10. Guild

- Now you can write an introduction when you apply for a private guild.
- Added new guild member notification function.
- Added refresh function for the recommended guilds list."
"10. Guild Scarecrow Update
- You can now choose the element of the Guild Scarecrow during the Scarecrow Challenge.
- Also, you can choose which party to attack.
- Scarecrow rankings are now divided by elements.

11. Knowledge

- Added 3 new collections.
ㄴ No Mercy
ㄴ Royal Family Life of the Empire
ㄴ Pajama Party

12. Guardian Pass

- Guardian Pass 2020 Season 4
ㄴ Season Period: September 22th After Maintenance - October 19th 23:59:59
ㄴ Main Reward: Red Hood Elvira’s Exclusive Weapon ★★★★ Trouble Maker

13. Rift

– Resource Dungeons will be expanded.
ㄴ Gold Dungeons will be expanded up to Lv. 75.
ㄴ EXP Dungeons will be expanded up to Lv. 75.
ㄴ Item Dungeons will be expanded up to Lv. 75.

14. Bug Fixes and Improvements

– Improved the sorting of products at the shop.
ㄴ (Hero Growth) Unique Hero related items will now be sorted first.
ㄴ (Mileage) Unique Hero related items will now be sorted first.
– Fixed the issue where heroes would occasionally go outside the railings while charging forwards.
– Fixed the issue where the increased speed buff effect which is applied when first entering a Stage would be displayed as a debuff in the UI.
– Fixed the issue where facial expressions would freeze when winning in the Arena.
– When clearing Awakening Dungeons, the number of entries displayed will now decrease.
– When purchasing the Guardian Pass's EXP, the Pass Reward scroll will now be sorted by levels.
– Fixed the issue where normal or rare heroes who use One-handed Sword weapons would have the incorrect weapon equipped by default when summoned.
ㄴ Steel Sword -> Tutorial Sword (Since the Steel Sword is not an item in which you can get Knowledge for, you cannot receive the Knowledge bonus.)
– Fixed the issue where connecting to a Bluetooth earphone while playing Guardian Tales would increase the volume up to 100.
– Tapping on the Finish Now button while upgrading a building at the Heavenhold will now generate a popup window.
– You can now see equipment information when you touch & hold down onto Enhance Materials.
– Fixed the issue where the sorting Enhancement Material to Toughness/DPS after going to the party window from the Lobby would freeze the game.
– Fixed the issue where the dialogue during the unlock animation for Plitvice could not be viewed from the app player due to the screen being zoomed in.
– Fixed the issue where buttons would disappear when going through the following steps: World EXP window -> Limit Break screen -> World
– Fixed the issue where the Heavenhold Princess Gift and the hot air balloon Soul Point would appear even when it was not time to receive them.
– Fixed the issue where the text for the Battle Log damage for Guild Raids would occasionally be displayed vertically.
– Fixed the issue where the Guild Raid Shadow Beast would occasionally not move.
– Fixed the issue where the Event Rift's banner would be displayed in question marks.
– Improved AI for Lapice (We will continue to make improvements to hero AI).

15. Equipment Extraction Function

 - Added Class 5 equipment extraction. The extraction will enable the acquisition of magic metal.
ㄴ 300 Magic Metal can be obtained when extracting equipment for grade 5 Epic exclusive weapon.
ㄴ 100 magic metal can be obtained when extracting equipment exclusively for Class 5 legend exclusive weapon.
ㄴIn addition, 30 magic metal can be obtained when extracting equipment of Other Class 5 weapons.
ㄴ Magic metal is a product that can be used to purchase random exclusive equipment and Option Change Stone.

16. Arena

– Matchmaking Improvements
ㄴ Increased the time it takes to find an opponent with similar points, therefore the chance to face an opponent with similar points was increased.
ㄴ Greatly decreased the chances of facing the same opponent again within a day.
– You can now obtain bonus trophy points when winning consecutively at the Arena.
ㄴ 2 consecutive wins: +30 points (10 bonus points)
ㄴ 3 consecutive wins: +40 points (20 bonus points)
ㄴ 4 consecutive wins: +50 points (30 bonus points)
ㄴ 5 or more consecutive wins: +60 points (40 bonus points)
*Consecutive victory bonuses only apply up to Gold1 tier.
– Tier demotion prevention
ㄴPlayers below Gold 1 tier will no longer be demoted even after the season ends.
– Network Improvements
ㄴ Improved the overall stability of the network figures.
ㄴ Your network figures will now be displayed on the screen (RTT: communication time with the server; avg: average time; max: longest communication time)
*The network icons for you and your opponent may not be accurate yet. We are trying to make this more accurate.

17. Heavenhold Tower

– Heavenhold Tower was expanded up to floor 49.

 

► Patch-notes Maintenance 8th September 2020

Build version 1.9.3

1. New Heroes and Equipment

- New hero 'Eight-tailed Fox Nari’ is added.
- Exclusive Weapon of Eight-tailed Fox Nari ★★★★★ Sage Bead is added.
 ㄴExclusive Weapon of Eight-tailed Fox Nari Sage Bead item collection is added.
- New basket ★★★ Lotus Basket is added.

2. Events

- Hero pick up event
ㄴ Event time : 2020-09-08 After maintenance ~ 2020-09-22 03:59:59 UTC (14 days)
ㄴ Pick up Hero 1 : ★★★ Eight-tailed Fox Nari
ㄴ Pick up Hero 2 : ★★★ Scrivener Lahn
- Equipment pick up event
ㄴ Event time : 2020-09-08 After maintenance~ 2020-09-22 03:59:59 UTC (14 days)
ㄴ Pick up Equipment 1 : ★★★★★ Sage Bead
ㄴ Pick up Equipment 2 : ★★★★★ Pure Mind

- Live event: Folktale Start!
 ㄴEvent time: 2020-09-08 05:00:00 ~ 2020-09-22 03:59:59 UTC
 ㄴChallenge stage open time : 2020-09-15 00:00:00 (*server time)
 ㄴReward Receptible Time: 2020-09-29 03:59:59 UTC
 ㄴEvent mission end time : 2020-09-22 03:59:59 UTC
 ㄴBonus point Hero: <+50%> Nari, <+20%> Lahn, Loraine, Ranpang, Female/Male Knight.
 ㄴ6 Story stages, 4 Sub stages, 6 Event rift stages
 ㄴEvent mission, accumulative point reward distribute
 ㄴEvent mission detail
 - Accumulative Equipment Summon Mission
 - Event Stage Clear Mission
 - Event Rift Clear Mission with Specific Heroes
 - Accumulated Stamina Mission
 - Daily Stamina Mission

New Guild Raid Event
- [Season 9] Guild Raid "Forgotten Mines"
 ㄴAdd new banner, adding a background image
 ㄴSchedule: 2020-09-17 00:00:00 ~ 2020-09-30 23:59:59 (*server time)
 ㄴBoss: Viper Clan boss(dark), Fairy(Light), Ancient Demon(Fire), Shadow Beast(Water)
 ㄴThe target and amount of season guild rewards will be modified from season 9.

3. Shop

- New package added:
ㄴ Unique Hero Growth Package(Eight-tailed Fox Nari)
 * Unique Hero Growth Package will appear after a hero is summoned and acquired that hero.
 * The Unique Hero Growth Package is available to purchase for 7 days from the time of its initial display and will not be displayed to the store again after 7 days without purchase.

- New rotation of 8 costumes
 ㄴ Dragon Handler Lupina
 ㄴ Kindergartener Nari
 ㄴ Polar Bear Ranpang
 ㄴ Elegant Lady Lavi
 ㄴ Cruel Maid Amy
 ㄴ Dark Berserker Amy
 ㄴ Knight of Death
 ㄴ Mad Knight

- The sales volume of Awakening Stone in Heavenhold is slightly increased.
 ㄴ The appearance frequency of the soul point paid Awakening Stone product has been slightly increased.
 ㄴ The appearance frequency of the Gem-paid Awakening Stone products increases slightly, and the number of purchases increases.
 * The appearance frequency of other products such as Evolution stone, slightly reduced. Optional Change Stone, Legendary Awakening Stone's appearance frequency did not change.

4. Guild Raid Improvements

- Guild Raid practice mode is added.
 ㄴYou can practice your raid battle in Practice Mode by selecting a boss monster of the current round.
 ㄴYou can enter Practice Mode unlimitedly with Heroes already participated in raid battle.
 ㄴYou cannot receive rewards from the Practice Mode.
 ㄴPractice Mode is available during raid seasons, and you cannot practice on already defeated boss monsters.

 ㄴPreviously, if you were fighting a boss and you left in the middle of the raid due to a network connection error, your damage was not counted and the number of raid admittance was deducted.
 ㄴAfter the update, if you disconnect during your first Raid fight of the day, the admittance will not be deducted from the number of times you can enter.
 ㄴStarting from the second time, the admittance will be deducted as usual.
*It is not related to 'cancellation' which cancels the battle with a boss who has already been defeated.
*If the entry is canceled, the damage will not be counted as usual and the number of admittance will not be deducted.

5. Book

- A new collection is added.
 ㄴ Behind Her Smiles...

6. Achievement

- Challenge achievements are expanded and subdivided. The objectives you have already achieved can be rewarded immediately after the update.
 ㄴ Tower Challenge Mission is expanded to 5.
 ㄴ Evolution Dungeon Challenge Mission is subdivided to 40.
 ㄴ Resource Dungeon Challenge Mission is subdivided to 100.
 ㄴ Awakening Dungeon Challenge Mission is subdivided to 100.
 ㄴ Arena Dungeon Challenge Mission is subdivided to 30.
 ㄴ Collect Hero Challenge Mission is subdivided to 100.
 ㄴ Collect Equipment Challenge Mission is subdivided to 100.
 ㄴ Collect Gold Challenge Mission is subdivided to 100.
 ㄴ Awakening Challenge Mission is subdivided to 100.
 ㄴ Hero Evolution Challenge Mission is subdivided to 100.
 ㄴ Hero Limit Break Challenge Mission is subdivided to 100.
 ㄴ Summon Hero Challenge Mission is subdivided to 100.
 ㄴ Summon Equipment Challenge Mission is subdivided to 100.
 ㄴ Use Stamina Challenge Mission is subdivided to 100.
 ㄴ Attendance Challenge Mission is subdivided to 100.

7. New content: Orbital Rift

- The Orbital Rift Content is added.
 ㄴ Unlock conditions: Clear Chapter 6 Inn..? Main Quest
 ㄴ You can unlock by touch on the top left of Heaven hold.
 ㄴ Battle on the Endless High Tower
 ㄴ No coffee consumed for this battle (No cost)
 ㄴ Each floor battle will be an automatic battle with a designated enemy.
 ㄴ you can set up a hero's layout before entre a battle (as same as colosseum)
 ㄴ Elite monsters appear on every 5th floor.
 ㄴ Boss Monster appears on every 25th floor.
 ㄴ Mirror tower monster can also appear as an enemy.
 ㄴ Record rooms appear on every 50+1 floor.
 ㄴ Unknown strange records are left in the Record room.

8. Awakening reset Function

- The ability to reset the hero's awakening is added.
 ㄴ When Awakening of the hero was reset, Awakening Reset Stone will be consumed.
 ㄴ Once you reset the Awakening, you reset the hero's awakening tree, and all awakening stones consumed are returned.
 ㄴ You don't receive spent Gold from resetting your awakening tree.
- The following beginner mission was added that rewards an Awekening Reset Stone:
 ㄴ Learn awakening ability 100 times. Reward- Awakening Reset Stone 1 piece.
 ㄴ Users who have already learned awakening abilities more than 100 times, they can immediately claim the reward from their quest.

9. Bug fixes and Improvements

- When accessing the 'Get Stronger' menu or 'Start' function of the mission, an unlock confirmation step is added to ensure that you don't miss the unlock reward.
- When you try to choose Inn or a bush from floating, it's improved to take precedence over a hero.
- In Nightmare World 2: Tetan Kingdom, the error of abnormal messages has been modified.
- In the Party Setup screen, the error of occasionally duplicate exposure of one hero has been corrected.
- The error when Arena terminates the connection you could not re-enter is corrected.
- In the Guild lobby, If another user was hitting a Scarecrow, the app would be terminated abnormally - this error has been fixed.
- The error of getting out of the bounds when using Vishuvac's normal Attack 2nd hit, has been fixed.
- The error of abnormal action when Vishuvac's normal Attack 3rd hit struck against a huge enemy, has been fixed.
- During AutoPlay, the error of a particular hero not moving when using a particular weapon skill, has been fixed.
 ㄴ related error: Tinia - Laser weapon skill
- Golem's attack pattern was fixed.
- Heavenhold Shop Lv 5 strengthening hammer will be deleted and changed to Lv 20 strengthening hammer.
- Improved the ranged hero's AI ability to better avoid monsters and not hit the walls.
- Improved the melee's hero AI to better target the enemies and improved the speed of the AI.
 ㄴ target Hero: Vishuvac , Plitvice, Lahn

10. Colosseum

- For colosseum play, The selected attack party number is saved and will be designated as the default attack party when you enter the Colosseum in the future.
 ㄴOther content (Rift, Raid, Story, Tower and others) will be saved separately from the party being used.

11. UI / UX

- The Profile character selection window is sorted in descending order by date added, level, and evolution.

12. Heavenhold tower

- Heaven hold tower has been extended to 46 floors.

 

► Patch-notes Maintenance 25th August 2020

Build version 1.8.1

1. Hero

- New ★3 Hero: Dragon Avatar Vishuvac

2. Equipment

- New Exclusive Equipment: [Vishuvac] Volcanic Horn

3. Heavenhold Tower

- Heavenhold Tower has been expanded to 43rd floor.

4. Events

- [Main Screen] Free Daily Summons Discount.
- Event time: 26 August (Wed) 00:00:00 ~ 30 August (Sun) 23:59:59 (based on server time)
ㄴ 50 free summons will be provided for 5 days.
ㄴ Events are initialized at 00:00:00 (server time) every day.
ㄴ You can select any type of summon you desire:
Pick-up Hero Summon, Normal Hero Summon, Pick-up Equipment Summon, or Normal Equipment Summon.
ㄴ The summon probability chance is as described in the summon chance page of each summon type.

*Server times per server:
Asia: 26 August (Wed) 00:00 - 30 August (Sun) 23:59:59 UTC+8
North America: 26 August (Wed) 00:00 - 30 August (Sun) 23:59:59 PST
Europe: 26 August (Wed) 00:00 - 30 August (Sun) 23:59:59 UTC
Latin America: 26 August (Wed) 00:00 - 30 August (Sun) 23:59:59 BRT
Oceania: 26 August (Wed) 00:00 - 30 August (Sun) 23:59:59 AEST

- Pickup event
ㄴ Event time : August 11th After Server Maintenance ~ September 8th (14 days)
- Hero Summon pickup : ★3 Dragon Avatar Vishuvac
- Hero Summon pickup : ★3 Movie Star Eugene
- Equipment Summon Pickup: [Vishuvac] Volcanic Horn
- Equipment Summon Pickup: [Eugene] Brave heart

- [Season 8] Guild Raid "Dead Man's Ship
ᄂSchedule: August 27th ~ September 9th

- Live Event : Once Upon a Time in Burywood starts!
Event time: 2020-08-25 after maintenance ~ 2020-09-08 (14 days)
ㄴChallenge stage open time: September 1st 00:00 (server time)
ㄴReward exchange Time: September 15th
ㄴEvent mission end time: September 8th
ㄴBonus point Heroes: Movie Star Eugene(x1.5), Vishuvac(x1.2), Knight captain Eva(x1.2), Scientist Sohee(x1.2), Female Knight/Male Knight(x1.2)
ㄴ6 Story stages, 4 Sub stages, 6 Event rift stages
ㄴEvent mission: Collect event points to obtain various rewards.
ㄴEvent mission details
- Accumulative stamina consume mission
- Event Stage Clear Mission
- Event Clear Mission with Specific Heroes

- On-going Event: Rachel's Treasure Hunt
ㄴEvent Time: August 11 to September 3
ㄴUncover 2 coordinates on the map together on Tuesdays and Thursdays, on our Facebook Page, to see what coupon code treasures we find!
ㄴFor more info: [Rachel's Treasure Hunt]

5. Shop

- Guardian Pass 2020 Season 3
ㄴ Season time: August 25th After maintenance ~ September 21th
ㄴ Main reward: Exclusive Weapon of Vampire Girl Karina ★4 Crescent Moon
- We increased Gold Pass Lv 20's reward from Legendary Awakening Stones x3 to Legendary Awakening Stones x10

- Costumes:
ㄴ Futuristic Rider Eugene
ㄴ Strange Doctor Lavi
ㄴ Dark Flame Dragon Vishuvac
ㄴ Rockstar Idol Eva
ㄴ NEET Aoba
ㄴ Otaku Gremory
ㄴ Magic Student Tinia
ㄴ Genius Magician Dolf

- New Packages added.
ㄴUnique Hero Growth Package (Dragon Avatar Vishuvac)
* Unique Hero Growth Package will appear after you acquired that hero from a summon.
* The Unique Hero Growth Package is available to purchase for 7 days from the time of initial display and will not be displayed to the store again if you don't purchase it within the first 7 days.

6. Rift Resources Adjustment

- Increased experience and gold acquisition up to 16% depending on the monster level.
- Increased rewards from completing Rift Dungeons.
ᄂ Experience Dungeon: Completion rewards increased by up to 20% depending on the dungeon level.
ᄂ Gold Dungeon: Completion rewards increased by up to 22% depending on the dungeon level.
ᄂ Item Dungeon: The amount of Strengthening Hammers received increased by up to 16% depending on the dungeon level, and the amount of gold reward increased slightly. The drop rate of low-level hammers at higher Rift levels is reduced.

7. New Item Collection entries

- Six new item collections rewards were added for the following collections:
ㄴ Start of a Journey (Knight Exclusive Weapon collection)
ㄴ Never Even Been Struck By Marty (Marianne Exclusive Weapon collection)
ㄴ How to Survive Magic School with Science (Sohee Exclusive Weapon collection)
ㄴ Lock Him Up? Over My Dead Body (Vishuvac Exclusive Weapon collection)
ㄴ Maniac (New costume collection)
ㄴ Bastard Magic Academy (New costume collection)

8. Item lock function

- Thanks to your feedback, an item Lock function was added, to prevent unintentional loss of valuable items!
ㄴ While an item is locked, you will not be able to sell or upgrade that item.
ㄴ Epic rarity Equipment (also includes all Exclusive Equipment types) will be automatically set as locked once acquired from a Summon.

9. Bug fixes and other improvements

- Once per account, Unique Hero and Epic Exclusive Equipment are guaranteed to appear in the first thirty Summons.
ㄴ If you haven't summoned a Unique Hero or Epic Exclusive Equipment for 29 consecutive Summons, on 30th Hero or Equipment Summon you will receive an Epic Exclusive Equipment or Hero. Apart from this rule, the probability of each Summon remains the same according to each Summon page.
ㄴ This rule no longer applies once you summon a Unique Hero/Epic Exclusive Equipment within 29 summons.
ㄴ The rule applies regardless of the acquisition of Legend Exclusive Equipment.

*A summon counter will be added after the next update. Existing accounts can also benefit from this change.
*Pickup summon and general summon numbers will be counted without distinction.

- Fixed a bug where shield generation was not activating properly at the start of the battle in the Colosseum and Arena.
ᄂ In Colosseum and Arena, Lorraine's '[Party] Shield generation on battle start' is affected by the party member's '[Party] HP Increase' effect, which increases efficiency.
ㄴ In Colosseum and Arena, the 'Shield generation on battle start' of the card and item options will also be affected by the '[Party] HP Increase' effect more efficiently.
ㄴ In Colosseum, the issue in which the effect of the '[Party] Shield generation on battle start' is applied to the same number as the party member has been fixed so the effect slightly increases.
- Improved the game's security system.
- Fixed Dolf's AI and control issue in which he got stuck in the wall and attacked in the wrong direction.
- Fixed the bug of the inability to attack the guild scarecrow when Lapice was a party member.
- The issue where If no target was used with Desert Lane weapons technology and the attack activated in the wrong direction, was fixed.
- Corrected the push notification phrase when the stamina is full.
- In the 'Oasis' stage of World 4 Desert of Madness, the error of similar monsters dropping the same accessories as the corresponding stage's treasure box, was fixed.
ㄴ The drop item of the Sandmonster will be changed to a Black Crown Ring.
- Fixed an issue where Lava Slime boss disappeared during jumping if it got in any ailment.
- The HP option from the items 'Tanker Shield' and 'Knight Shield' has been changed to a fixed HP option.
- Fixed a bug that showed two options instead of one option for the 'Vine Basket' and 'Fireworks Basket' items.
- Fixed the wrong text description of Eugene's special ability 'Speed Action':
<Before> On Melee attacks, ranged Def and moving speed increases by 30% for 3 seconds.
<After> On hit, ranged Def and moving speed increases by 30% for 3 seconds.
* For better synergy with the 'Brave Heart' ability it was changed to activate its special ability not only with Melee attacks but also in the event of ranged attacks. From the time of the hero's release, the effect has been applied regardless of melee or ranged attack, and there is no change in the battle balance.
- Modified to show each user's tag after the nickname when chatting.
- Fixed the issue when the guild master deleted their account, the remaining guild members were not able to leave the guild.
- Fixed the issue of being unable to enter certain areas even after gaining the Succubus VIP Membership item in World 7, in 'Succubus Town' stage.
- Fixed the issue where a door remained open even after pressing the reset switch in Heavenhold Tower 37th floor stage.
- Improved AI Party Member Wayfinding in complex terrain.
- Fixed the issue of the boss going off the map during the Boss battle In the 'Final Match' stage of Nightmare mode, City of Shen. 

 

► Patch-notes Maintenance 11th August 2020

Build version 1.7.3

1. Event

- Live Event: 21 Kanterbury Street Start!
ㄴEvent time: August 11th After Server Maintenance ~ August 25th (14 days)
ㄴChallenge stage open time: August 18th
ㄴReward exchange end time: September 1st
ㄴEvent mission end time: August 25th
ㄴBonus point Hero: Grand Admiral Marina(x1.5), Flower Girl Bari(x1.2), White Beast(x1.2), Rachel(x1.2), Male Knight/Female Knight(x1.2)

ㄴ6 Story stages, 4 Sub stages, 6 Event rift stages
ㄴEvent mission, accumulate event points to unlock rewards
ㄴEvent mission details:
- Event mission, spend stamina to unlock a costume
- Event stage clear mission
- Event clear mission with specific Heroes

- Hero Pickup event
ㄴ Event time : August 11th After Server Maintenance ~August 25th (14 days)
ㄴ Hero Pickup 1 : ★★★ Grand Admiral Marina
ㄴ Hero Pickup 2 : ★★★ Flower Girl Bari
- Equipment Pickup Event
ㄴ Event time : August 11th After Server Maintenance ~August 25th (14 days)
ㄴ Equipment Pickup 1 : ★★★★★ Armada
ㄴ Equipment Pickup 2 : ★★★★★ Mayreel

2. Shop

- New Packages added.
ㄴ Awakening Stones Everyday! Package(30 Days)
ㄴ Grow Boost! Super Awakening Package
ㄴ Unique Hero Growth Package(Goddess of War Plitvice)
ㄴ Unique Hero Growth Package(Knight Lady Lapice)
ㄴ Unique Hero Growth Package(Executive Red Hood Arabelle)
ㄴ Unique Hero Growth Package(Idol Captain Eva)
ㄴ Unique Hero Growth Package(Ice Witch Lupina)
ㄴ Unique Hero Growth Package(Scrivener Lahn)
ㄴ Unique Hero Growth Package(Movie Star Eugene)
ㄴ Unique Hero Growth Package(Grand Admiral Marina)
ㄴ Unique Hero Growth Package(Flower Girl Bari)
* Awakening Stones Everyday! Package(30 Days) and Grow Boost! Super Awakening Package will be displayed after clearing the Desert of Madness world.
* Grow Boost! Super Awakening Package can be purchased 4 times in 2 weeks.
* After summon, the Unique Hero Growth Package will be displayed if you have that hero, only if the amount of evolution stones required to evolve the hero is less than the number of evolution stones in the package.
* The Unique Hero Growth Package is available to purchase for 7 days from the time of initial display and will not be displayed to the store again after 7 days without purchase.

- Changed the costumes in the shop:
ㄴ Pilot Marina
ㄴ Plague Doctor Karina
ㄴ Plague Doctor (Knight)
ㄴ Steampunk Hero Shapira
ㄴ Toy Block Bari
ㄴ Racer Marianne
ㄴ Toy-gun Hekate
ㄴ Doll White Beast

3. Guardian Pass 2020 Season 3

ㄴ Season time: August 25th ~ September 21st (Based on Server time)
ㄴ Main reward: Exclusive Weapon of Vampire Girl Karina ★★★★ Crescent Moon

4. Fixes and Improvements

- Fixed the issue where your character stops if an opponent disconnects in Arena.
- Fixed the issue where the game did not end when the match resulted in a draw in Arena.
- Fixed the issue where chain skills did not activate correctly when using the gamepad, caused the game to crash.
- Improved the game's security.
- Fixed the issue that the chat window (speech bubble) does not disappear quickly in the tutorial escape scene.
- Fixed the issue that the Exclusive Weapon that cannot yet be acquired appear in the Hero book.
- Fixed the issue of the missing difficulty mark of the nightmare stage.
- Improved heroes AI to reduce the stuck on wall issue.

 

► Patch-notes Maintenance 28th July 2020

Build version 1.7.1

1. New Hero

- New ★3 Hero: Dancing Archer Tinia

2. Equipment

- New Exclusive Equipment: [Tinia] Sarnga

3. Adventure

- Added the 5th Chapter of Nightmare mode.
- Removed the current Side Story content.
ㄴ A 1,000 gem compensation will be sent to soft-launch users.
ㄴ Side Story has been reset and temporarily removed.
ㄴ The deleted Side Story will be added as live event again in the future.
ㄴ The Purple Coins earned in the side story have also been deleted.
ㄴ Once Side Story is live again, all players will be able to start the event anew and receive event rewards.
ㄴ However, duplicate cards and costumes cannot be acquired.

4. Event

Event time: July 28th ~ August 11th
- Start of the Road map event "Premiere Night"!
- Hero Summon pickup : ★3 Hero: Dancing Archer Tinia
- Equipment Summon Pickup: [Tinia] Sarnga
- Added Event missions.
- Added an Event Attendance calendar.

- [Season 7] Guild raid "Crypt of Pharaoh"
ᄂSchedule: August 4th ~ August 17th

5. Heavenhold Tower

- Heavenhold Tower has been expanded to 40th floor.

6. Shop

- Guardian Pass 2020 Season 2
ㄴ Season time: July 28th ~ August 24th
ㄴ Main reward: Exclusive Weapon of Scientist Sohee ★4 Magiton Buster

- Added a new batch of costumes:
ㄴLady by the Sea Lapice
ㄴSummer Sea Lahn
ㄴBeach Lifeguard White Beast
ㄴChinese Female Swordsman Mei
ㄴChinese Male Warrior Fei
ㄴPostman
ㄴYoung Girgas
ㄴVolleyball Player

- Added new Shop sales packages:
ㄴ Unique Hero Growth Package(Dancing Archer Tinia)
* Unique Hero Growth package (available only for the owned heroes.)
- These packages have been removed from the Shop.
ㄴ World 2 Package
ㄴ World 3 Package
ㄴ World 4 Package
ㄴ World 5 Package
For users who can still see the package, they still can purchase during the period.
ㄴ Twice a month! Gem package
* The "Twice a month! Gem package" is available once per 2 weeks.

- Legendary Awakening stone has been added to Heavenhold Shop.

7. Collection

- Added 2 New collections:
ㄴWow! It's Summer!
ㄴHow Much of a Bad Person Are You??

8. Book

- Added the evolution progress of normal heroes.

9. Achievement

- Beginner missions have been added to the Nightmare Difficulty. You can also earn rewards even if you have already completed the missions.

10. Bug fixes and improvements

- Added an additional world (World 2) for the North American server to welcome our new players!
- Fixed bugs of some heroes' chain skill effects due to device performance.
- Fixed an issue in which Marina's pulling ability could not pull the enemy at full range.
- Fixed an issue in which the Invader Priest Monster did not move.
- Fixed the party AI in which the heroes kept hitting the wall in the lvl.20 Damage reduction challenge stage.
- Modified the Purple coin location in the 4th Chapter of Nightmare Mode, "Magic School Founder's Room, 3 Months ago" and "Magic School 3rd Floor, 3 Months ago".

 

► Patch-notes Maintenance 15th July 2020

Build version 1.6.4

1. New Chapter

- Nightmare Chapter 4 added.
ㄴ New boss 'Desert Bull Worm' is added.

2. Event

- Road map event "Beach Party" starts!
ㄴ Event time: July 17th ~ July 28th
- Added Event missions.
- Added an Attendance event.
ㄴ Event time: July 17th ~ July 28th
- Hero summon pickup : ★3 Hero: Grand Admiral Marina
- Hero summon pickup : ★3 Hero: Idol Captain Eva
- Equipment Summon Pickup: [Marina] Armada
- Equipment Summon Pickup: [Idol Captain Eva] Angel Voice

3. Evolution Stone exchange

- Thanks to your feedback, we have added an Evolution Stone exchange system.
  ㄴThe extra evolution stones from a fully evolved hero can now be exchanged for hero crystals.
  ㄴ 80 Rare hero evolution stone can be exchanged for 1 hero crystal.
  ㄴ40 Unique evolution stones can be exchanged for 1 hero crystal.
  ㄴIf you do not own the required number of evolution stones per grade, you cannot exchange them.
  ㄴPress the "Exchange Evolution Stone" button to automatically select the evolution stones of the evolved hero.
- Normal hero evolution stones cannot be exchanged.
- Up to 20 types of evolution stones can be exchanged at once.

4. Equipment [Options Change]

- A new item "Option Change Stone" has been added.
- Equipment's additional bonuses can be changed by using an Option Change Stone.
- You need 1 "Option Change Stone" to change the option.
- If you do not like the changed option, you can cancel it, however, your Options Change Stone will still be consumed.
- The "Option Change Stone" can be obtained by exchanging Mirror Shards and also has a chance to appear in the Heavenhold Store.

5. Arena

- The maximum number of Arena entries per day is now limited to 10 times.

6. Shop

- The following packages have been removed from the Shop:
ㄴ Monthly package
ㄴ Awakening Stone Package
ㄴ Unique Hero Package
ㄴ Rare Hero Package
ㄴ 1+1 Gem Package
ㄴ Stamina Package

- Added new Shop packages:
ㄴ Summon Every Day! Package
ㄴ Summon Support Package from Kamazon

- Added a new batch of costumes:
ㄴPilot Marina
ㄴRockstar Idol Eva
ㄴStudent Uniform (M)
ㄴOtaku Gremory
ㄴMechanic Hekate
ㄴForest Golem Craig
ㄴShaman Akayuki
ㄴThousand Hand Aisha
ㄴVolleyball Player

7. Bug fixes and improvements

- Fixed the bug where the number of SNS followers didn't increase in the 4th stage of Once Upon a Time in Burywood.
- Corrected the type of Strengthening Hammer that was sold in Heavenhold's Store.

8. UI / UX

- World Selection has been added before the login screen, if a server has a lot of traffic, additional worlds will be opened so that you can avoid any latency and performance problems.
- Voice language selection has been added.
- Added 9 additional languages to the game (German, French, Spanish, Portuguese, Italian, Russian, Indonesian, Traditional Chinese, Thai).
* Due to a technical issue with the additional languages, an error message will appear asking you to download resources every time you start the game, please check here for more details and updates regarding this issue.

 

► Patch-notes Maintenance 3rd July 2020

Build version 1.5.2

1. Hero

- New ★3 Hero: Eugene

2. Equipment

- New Exclusive Equipment: [Eugene] Brave Heart
- New Exclusive Equipment: [Swindler Magician Dolf] Helios
- New Equipment: Dawn Knightage Two-Handed Sword

3. Event

- Live Event "Once Upon a Time in Burrywood" Starts!
ㄴEvent time: July 3rd After Server Maintenance ~ July 17th
ㄴEvent mission end time: July 14th
ㄴReward exchange time: July 24th

- Hero summon pickup : ★3 Hero: Eugene
- Equipment Summon Pickup: [Eugene] Brave Heart
- Equipment Summon Pickup: [Dolf] Helios
ㄴEvent time: July 3rd After Server Maintenance ~ July 17th

ㄴChallenge stage Open time: July 10th
ㄴ6 Story stages, 4 Challenge stages, 6 Event Rift stages
ㄴ Collect Event Point from various contents to exchange for rewards
ㄴ Event Rift stage available. Use specific heroes to obtain bonus event points from this dungeon!

- Guild Raid Event: Sunken Arena
ㄴ Event time: July 10th (Fri) ~ July 23rd (Thur)

4. Arena

- Fixed the Arena Push notice to notify based on server time instead of local time.
- Added additional Arena opening times for all servers:

Southeast Asia (SEA) server: 12:00 -12:59, and 19:00 - 19:59 UTC+8
North American (NA) server: 12:00 -12:59 (13:00 - 13:59 PDT), and 19:00 - 19:59 PST (20:00 - 20:59 PDT)
European (EU) server: 12:00 -12:59, and 19:00 - 19:59 UTC
Latin American (LA) server: 12:00 - 12:59, and 19:00 - 19:59 BRT
Oceania (OC) server: 12:00 -12:59, and 21:00 - 21:59 UTC+8 (Oceania's server timezone will be changed to UTC+10 with the next update maintenance)

5. Shop

- Added a new batch of costumes.
ㄴToy Block Bari
ㄴHigh Class Devil
ㄴDruid Favi
ㄴToy-gun Hekate
ㄴWild Girl Coco
ㄴPE Teacher Yuze
ㄴOriental Queen Aisha
ㄴParty Dress Shapira

6. Collection

- Added 3 new collections.
ㄴToy Soldiers
ㄴAward for Best Stunt Acting
ㄴPay Me a Good Money For This

7. Bug fixes and other improvements

- Modified some monsters' attacks that were not working properly.
- Modified the AI to prevent it from dysfunctioning after using a chain skill. 
- Enhanced the UI.
- Added phone vibration feature in certain instances, such as when using Chain skills (Android, ios), or when a boss's name is announced.

 

► Patch-notes Maintenance 15th June 2020

Build version 1.4.4

1. Hero

- New ★3 Hero: Scrivener Lahn

2. Equipment

- New Exclusive Equipment: [Lahn] Pure Mind
- New Exclusive Equipment: [Eva] Justice
- New Equipment: Tiger Hunter Gauntlet

3. Event

Period: June 15th (Mon) ~ July 1st
- New road map event "Scriptorium of Lahn" starts!
ㄴ Added New event achievement


- Hero summon pickup : ★3 Scrivener Lahn
- Equipment Summon Pickup: [Lahn] Pure Mind
- Equipment Summon Pickup: [Eva] Justice


- Guild Raid Event: Dungeon in Dunes
ㄴ Event time: June 19th ~ July 2nd

4. Adventure

- Chapter 8 'Mt. Shivering' Part 2 has been added.
- Nightmare Chapter 3 has been added.

5. Shop

- Added a free event support package (10 days)
ᄂ Sales period: June 15th (Mon) ~ July 1st(Wed) 15:59 (UTC+8)

- Add a new batch of costumes:
ㄴFairy Plitvice
ㄴRockstar Idol Eva
ㄴWedding Dress Knight
ㄴBlue knight (F)
ㄴMecha Karina
ㄴCat Coco
ㄴCherry Blossom Hunter Akayuki
ㄴEmpress Mei

6. Arena

- After winning a round by time out, the winner's HP was adjusted to match the remaining of the loser's HP in the next round.
- The time it takes to open the boxes has been increased to 2 seconds.
- The arena bug, where attacking during the countdown phase was possible, has been fixed.

7. Book

- 3 new collections are added.

8. Other & Bug fixes

- Fixed the problem where the Dark Dragon Staff did not display properly under Knowledge in-game.
- Adjusted Chapter 8 Mt. Shivering's monsters layout and difficulty.

- Added local push notifications in the following situations:
ᄂWhen the Arena opens.
ᄂWhen your stamina is full.
ᄂWhen the Colosseum tickets are full.

- Added the ability to adjust your Frame rate under the Options menu.
ᄂ 30, 60 (default), and 120 can be selected (the difference can be seen on phones that support 120 frame rate).
- Minor balance fixes.

 

► Patch-notes Maintenance 28th May 2020

Build version 1.3.0

1. Hero

- New 3★ Hero: Ice Witch Lupina

2. Equipment

- New Exclusive Equipment: Amarok [Lupina]
- New Exclusive Equipment: Witch Heart [Coco]
- New Equipment: Gargoyle Staff
- The maximum equipment level increased to 63.
- Card filter option was added.

3. Event

Period: May 28th - Next Maintenance
- Chapter 8: Mt. Shivering Release Event
- Pickup Hero Summon Event: 3★ Ice Witch Lupina
- Pickup Equipment Summon Event: Amarok [Lupina]
- Pickup Equipment Summon Event: Witch Heart [Coco]
- Guild Raid Event: Deadly Sewers
ㄴ Event Period: May 29th 01:00 PDT - June 10th

4. Adventure

- Chapter 8: Mt. Shivering now available!

5. Shop

- Renewed Shop design.
- Added a new batch of Costumes.
ㄴ Plague Doctor Karina
ㄴ Blade Queen Yuze
ㄴ Mad Knight
ㄴ Mechanic Elvira
ㄴ Elegant Lady Lavi
ㄴ Bad Boy Favi
ㄴ Ghostbuster Sohee
ㄴ Godlike Fei

6. Book

- Added 7 new collections.
ㄴ Light Purifier
ㄴ The Black Army
ㄴ Wealth and Honor
ㄴ Prince of the Sea
ㄴ Newest Pop Trend
ㄴ The Dark Power
ㄴ Steampunk Fashion

7. Gameplay and Balance Adjustment

- When Chapter 7: Dungeon Kingdom is cleared, the max character and equipment level increases to 63.
ㄴ Heroes that already have Limit Break above Level 61 will have their EXP adjusted proportionately.
- The EXP required to level a hero to Level 60 has been slightly reduced.
ㄴ The level of some heroes you own may increase proportionately with the EXP balance.
- Modified the visuals of the opponent’s attack party when being attacked in Colosseum.
- The amount of Awakening Stones you receive in Awakening Dungeons has been increased slightly.

8. Other & Bug Fixes

- Marina’s Chain Skill effect in Arena has been modified to not be applied to a waiting hero.
- The issue that occurred when the Knight joins your party with a rifle and deals inaccurate damage has been resolved.
- The description of the option when a piece of equipment has reached maxed Limit Break has been modified.
- Some equipment descriptions have been modified (no change to its balance).
- Improved the UI of various menus to show the remaining time instead of an end date.
- Minor balance fixes.

► Patch-notes Maintenance 13th May 2020

1. Hero

- New 3★ Hero: Flower Girl Bari

2. Equipment

- New Exclusive Weapon: Mayreel [Bari]
ㄴFlower Girl Bari's Exclusive Weapon
ㄴNew Collection Entry for Mayreel

3. Arena & Colosseum

- New party battle content, ‘Colosseum’, has been added.
ㄴ Unlocked after clearing Magic School (World 3).
ㄴ Can be accessed by Adventure > Colosseum.
ㄴ Form an Attack and Defense party of 4 heroes.
ㄴ The battle is automatically managed by AI.
ㄴ Each season will last for a week. At the end of each season, you will be rewarded according to your tier.

- The Arena has been changed to be unlocked after clearing Desert of Madness (World 4).
ㄴ You will still be able to access Arena if you have previously participated but have not cleared World 4.
- Arena battle maps will be changed every season.
- The Arena Map has been changed to Secret Valley and a new Arena Season has started.
- Weapon skills will not be charged during the countdown.
- HP Recovery after winning a battle has been adjusted.
- Arena season rewards have been adjusted, due to that, we will be sending 1.000 Gems as compensation.

4. Story Content

- Side Story content has been added.
ㄴ Can be accessed on the right side of the Adventure Mode screen.
ㄴ Event Story Dungeons are registered as a Side Story at the end of the event.

5. Event

Period: May 13th - Next Maintenance

- New Event: The Garden of Mayflower
- New Event Missions were added, to earn event points you can complete the following quests:

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- Pickup Hero Summon: 3★ Flower Girl Bari
- Pickup Equipment Summon: Mayreel [Bari]

6. Shop

- The following costumes were added:
ㄴ Epidemic Doctor
ㄴ Fastfood Shop Eva
ㄴ Doll White Beast
ㄴ Angel Aoba
ㄴ Flower Fairy Aoba
ㄴ Graduate Rachel
ㄴ Racer Marianne
ㄴ Cruel Maid Amy

7. Hero Balance

- Hero AI Improvement
ㄴ Equipment skills will be activated first when charged.
ㄴ Melee heroes will react more quickly.
ㄴ When Chain Skills are activated in Auto Mode, Chain Skills that activate in ‘All’ conditions will be activated last within Chain Skill combos.
- Improved Karina’s Party Skills and DPS, but reduced her healing power.
- Aoba, Favi, and Loraine’s healing skills have increased slightly.
- The effect of recovery cards has increased slightly.

8. Other & Bug fixes

- Minor quest improvements and bug fixes.
- A problem has been corrected in which some mini-stage maps were incorrectly displayed.

 

► Patch-notes Maintenance 28th April 2020

1. Hero

- New ★3 Hero added: Admiral Marina

2. Equipment

- New Exclusive Equipment added: [Marina] Armada

3. Adventure

- Added Nightmare Difficulty for Worlds 1 and 2.

4. Event

Period: April 28th (Tue) ~ May 13th (Wed)
- New Live Event '21st Kanterbury Street'
ㄴ6 Story Stages, 4 Challenge Stages, 6 Event Rift Stages
- New Event Mission is added.

Period: April 29th (Wed) ~ May 13th (Wed)
- Hero summon pickup : ★3 Admiral Marina
- Equipment Summon Pickup: [Marina] Armada

Period: May 6th (Wed) ~ 19 (Tue)
- Guild Raid : Under Fire

5. Shop

- Added Event Purple Coin exchange list.
- Added a new batch of costumes.
ㄴ Wandering Chinese Swordsman Knight
ㄴ Knight of Death
ㄴ Polar Bear Ranpang
ㄴ Steampunk Hero Shapira
ㄴ Genius Magician Dolf
ㄴ Cute Berserker Amy
ㄴ Aojai Catherine
ㄴ Geomancy Fei, Mei

6. Heavenhold

- Added Receive All resource button.
ㄴCan be used at the Inn by pressing Collect All

7. Hero Balance

- Knight : Improved ★5 Awakening Ability
- White Beast : Improved ★5 Awakening Ability
- Ranpang : Slightly Increased Toughness Stats
- Dolf : Slightly Increased Basic Atk Damage
- Loraine, Aoba, Favi
ㄴ Increased Maximum Amount of Healing Skill
ㄴ Slightly Decreased Healing Skill Cooldown
- Aisha:
ㄴ Decreased Morale Boosting's cooldown
ㄴ Increased Taking Lead's buff duration
- Yuze :
ㄴ Reduced Charm duration
ㄴ Exclusive Weapon now increases Charm duration and improve the effects
- Other minor balance adjustments

8. Other & Bug fixes

- Added multi banner feature
- Fixed Guild lobby, only 1 seat per chair!
- Other bug fixes and improvements

 

Categories

Coupon Codes FAQ

 How can I redeem my coupon?

[Android]

  1. Log-in to your account and go to options mceclip0.png.
  2. Go to Account Settings and click on "Enter Coupon Code":mceclip1.png
  3. Paste your coupon code in the Coupon Code Window and press Confirm:mceclip2.png
  4. If it worked correctly, you will see this message next:
    mceclip3.png
  5. After you see this message, check your in-game mailbox, go to "Manage" and you will be able to see your rewards:
    mceclip4.png

[iOS]

  1. Go to our website's coupon page: https://guardiantales.com/coupon
  2. Enter your account and server information:
    mceclip5.png
    1. If you are not sure what your User Number is, log-in to the game, go to mceclip0.pngOptions (1) -> Account Settings (2) and copy your User Number (3):​
    2. If you are not sure what your Server is, close the game and open it again, and while it is loading, don't press anything and you will see your server on the top right:
  3. If you succeeded in redeeming your coupon, you will see this message on the website:mceclip7.png
  4. After you see this message, check your in-game mailbox, go to "Manage" and you will be able to see your rewards:
    mceclip4.png

Can I claim a coupon more than once?

No, each coupon can only be claimed once per account. Please make sure you are logged in to the correct account, server and world before you claim your coupon.

In case you are claiming your coupon from the website, please double and triple check when adding your account details and claiming the coupons as Customer Support will not be able to help you move your coupon rewards to a different server or account in case of a mistake.

Can I claim a coupon on two different worlds on the same server (ex. North America World 1 and World 2?

No, if you redeem your coupon on North America World 1 and claim it from your mailbox, you will not be able to redeem it again on North America World 2.

If you have created profiles on both World 1 and World 2 on the same linked account of the same server, then once you redeem your coupon code, you will be able to see the coupon rewards in your mailbox in both worlds until you claim the rewards in one of them. Once you claim your rewards from your mailbox your rewards become permanently bound to that profile and you cannot claim them again on a different world or server.

Please keep this in mind before claiming your rewards as Customer Support will not be able to help you move your coupon rewards to a different server or account.

What happens if my coupon expired?

It is intentional that coupons have expiration dates, as they are created for specific events as temporary rewards. Expired coupons can no longer be redeemed and Customer Support will not be able to help you redeem your rewards if you missed the period to claim your coupon or if you forgot to claim it from your mailbox and your reward expired.

Why do I receive an error when trying to claim my coupon?

Please make sure you are entering the coupon code correctly, and you have entered the correct account and server information.

It is also possible that your coupon code has already expired, or that the coupon code you are using is not applicable in your selected server.

Please keep in mind that if you have already redeemed a coupon with that account, you will not be able to redeem it again and you will receive an error if you try. In this case, please make sure to check your in-game mailbox.

Please note that Customer Support will not be able to assist you with claiming your coupon codes if you accidentally enter incorrect information or if your code expired.

 

Can I transfer my account to a different server?

Unfortunately, server transfers are not available, and we cannot assist with transferring accounts from one server to another. We are also unable to transfer any items/currency from one server to another.

That said, we are constantly monitoring the demand and looking for ways to implement services such as this, so this may be something available in the future.

I lost my account, how can I recover it?

We can help you find your lost account and recover it, as long as it was not suspended due to a violation of our Terms of Use. In order for us to further investigate this matter, please send us a ticket by clicking here:

mceclip0.png
* Please fill in as much information as you can to help us speed up our investigation process.

How do I switch/change my account?

You can switch to another account by first logging out from your current account. To do that, please follow the instructions below:

-  Open the game and go to the home screen.

-  Click on the "Options" mceclip0.png menu at the top right of the screen.
- Select the "Account Settings" tab
- Click on the "Logout" button and click on "Confirm":

mceclip1.png
- After this you will be able to login with a different account upon restarting the game.

How do I link my account to the game?

Initially you can link the account right after finishing the tutorial. In case that you want to link your Guest account later on, please follow this steps:

-  Open the game and go to the home screen.
-  Click on the "Options" mceclip0.png menu at the top right of the screen.
- Select the "Account Settings" tab and click on "Connect Account":

mceclip0.png

How do I contact Customer Support?

If you are playing on the Asian server, you will need to send a message to the following e-mail address: gt.asia@kakaocorp.com

For all other regions you can contact us by clicking on the button below:

mceclip0.png

Ailment Information

Ailments play an important role in your team's setup. All ailments have the same purpose:

To interrupt the enemy's skills and make them vulnerable to Chain Skills.

There are 3 ailments:

  • Airborne
  • Injured
  • Down

Each weapon comes with a skill that inflicts a different type of ailment.

Arena opening times

The arena time you see in-game is not your local time but based on the server time.
Each server has their own server time, so finding the correct opening times for the arena may be challenging.


Please find below the opening times for Arena for each server:

Asia (Asia) server: 12:00 -12:59, and 19:00 - 19:59 UTC+8

North American (NA) server: 12:00 -12:59 (13:00 - 13:59 PDT), and 19:00 - 19:59 PST (20:00 - 20:59 PDT)

European (EU) server: 12:00 -12:59, and 19:00 - 19:59 UTC

Latin American (LA) server: 12:00 - 12:59, and 19:00 - 19:59 BRT

Oceania (OC) server: 12:00 -12:59, and 21:00 - 21:59 UTC+10/AEST

 

Can I change my character's movement?

When you start the game the movement control will be set to 8 ways by default.
To change the movement style please follow these steps:
- Select "Options" mceclip0.png menu on the top right of your screen.
- Go to "Controller Settings" tab, there you can select the Movement style that you prefer.

How can I make my team stronger?

Hero
- You can increase your heroes' levels by spending EXP on them.
- You can evolve your heroes using evolution stones.
- You can unlock Awakening upgrades for your heroes for passive stats with upgrade materials you can farm in the daily dungeons. Some Awakening nodes will also unlock special skills!

Equipment
- You can enhance your equipment to increase their statistics for both your weapons and accessories.
- You can complete various side quest to acquire new cards and other items which your heroes can equip for passive bonuses.
- When selecting equipment, check your hero's element and make sure you are using weapons from the same element for the best damage output!

Others
- Build and upgrade Landmark buildings in your Heavenhold.
- Collect items and heroes to unlock knowledge rewards that give additional bonuses.

How can I use Chain Skills?

Chain Skills are powerful attacks that can be used when an enemy gets inflicted with status effects. When the status effect condition is fulfilled, a character portrait suggesting that you can use a Chain Skill will appear next to the sword icon.

Chain Skills can be unlocked for each hero in Awakening menu by unlocking surrounding nodes, the Chain Skill nodes are located in the center. Each hero has a different Chain Skill condition and skill effect. Carefully planing your team to meet those conditions will greatly improve your damage output.

How does the Coffee Grinder work?

The Coffee Grinder allows you to increase your maximum Stamina (coffee) and refill your stamina.
You need 5 Coffee Grinders to increase your maximum stamina by 1 as explained below:

mceclip0.png

Guardian Tales Soft launch: Country list

Guardian Tales is currently in its soft launch phase, that means, not all countries can download the game from the Appstore/Play Store. Please find below the countries where the game has officially released in our service territory:

North America (NA): Canada
Europe (EU): Netherlands, Ireland, Switzerland, Sweden
Oceania (OC): New Zealand
Latin America (LA): Argentina

I keep getting disconnected from the game, what can I do?

Please make sure your WiFi signal is stable. If you are using mobile data instead, you may have to manually allow the application to use your phone's mobile data. Please keep in mind that you cannot play the game without your phone being connected to the internet.

We have included some troubleshooting steps from Google Play and Apple to help you out with connectivity issues:

Google Play:

https://support.google.com/googleplay/answer/2651367?hl=en

Apple:

https://support.apple.com/en-us/HT204051

My game keeps crashing, what can I do?

Please send us a ticket by clicking here:

mceclip0.png
and provide us with the following details:
- Screenshot or video demonstrating the issue or where the crash happens.

I cannot download/patch the game

We recommended starting troubleshooting your device by following these steps, after making sure your account is linked:

[Android]
1. Go to device setting > App > Google Play Store
2. Select Storage > Clear Cache > Clear Data
3. Restart your device.
4. Re-download the game.

[iOS]
1. Hold the power button until "Slide to Power off" displays and turn it off.
2. Hold the power button until your device opens again.
3. Uninstall the game, clear your cache and re-download the game.

If you are still having installation problems, please send us a ticket by clicking here:

mceclip0.png
and provide us with the following details:
- Connection details (WIFI/LTE/3G, Brand and speed)
- Screenshot or video demonstrating the issue
- Available Storage

 

What are the minimum requirements for Guardian Tales? 

■ Minimum Specifications ■
- Samsung Galaxy S6 or above
- Android version 4.3 or above
- CPU: Over 2.0GHz
- Ram: 2GB
- Memory: 3GB

If your device does not meet the minimum requirements you will not be able to run the game smoothly.
For best experience we recommend the following:

Recommended Specifications
ㄴiPhone 6s or higher / iOS 11 or higher
ㄴGalaxy S6 or higher / Android 5.0 or higher
 
Supported Controller
-Xbox One

I got charged for a purchase I didn't make. What should I do if I suspect fraudulent activity?

[Google Play]
Please read this article:
https://support.google.com/googleplay/answer/2851610

If your issue is not resolved, please contact Google Play support:
https://support.google.com/googleplay/gethelp


[iOS App store]
Please read this article:
https://support.apple.com/en-us/HT201382

If your issue is not resolved, please contact Apple support:
https://getsupport.apple.com/

I got charged twice from purchasing an item. What should I do?


Google Play purchase:

  1. Go to your Google Play account: https://play.google.com/store/account
  2. On top of the screen, click/tap on "Order History" and find the order you want to return.
  3. Select Request a refund.
  4. Complete the form and note that you would like a refund.

Apple Store purchase:

  1. Go to reportaproblem.apple.com
  2. Sign in with your Apple ID and password.
  3. If you see the "Report" or "Report a Problem" button next to the item that you want to request a refund for, click it.
  4. Follow the instructions on the page to choose the reason why you want a refund and submit your request.

If you have any further questions you can contact us here:

mceclip0.png

I didn't get the items I have purchased, what should I do?

Please try to restart the game and check your inventory again to see if the item has been added or not.
In case the purchased item(s) is still missing, please send us a ticket by clicking here:

mceclip0.png
and we will investigate your issue further.

Where can I find my purchase history?

[Google Play]
- Google Wallet: https://payments.google.com/payments
- Google Wallet > Login Account > See purchased

[iOS App store]
- Open App Store > Tap the top right icon of the screen
- Select your account and login
- Select Purchase History