I got charged twice from purchasing an item. What should I do?

Google Play purchase:

1. Go to your Google Play account: https://play.google.com/store/account
2. On top of the screen, click/tap on "Order History" and find the order you want to return.
3. Select Request a refund.
4. Complete the form and note that you would like a refund.

Apple Store purchase:

1. Go to reportaproblem.apple.com. 
2. Sign in with your Apple ID and password.
3. If you see the "Report" or "Report a Problem" button next to the item that you want to request a refund for, click it.
4. Follow the instructions on the page to choose the reason why you want a refund and submit your request.

If you have any further questions you can contact us by clicking the "Contact Us" button below.